Wednesday, October 22, 2008

When You Don't Get What You Deserve...

Question for my wonderful blogging (or non-blogging) friends...

What would do you do when a merchant does not deliver what was promised?

Back in late May of this year (2008), my husband and I booked a hotel room with a major online travel agent. When we did so, we used a coupon code (advertised on the travel agent's website) to receive a $50 gas card back in the mail.

Here's the actual terms and conditions of the coupon code from my confirmation email:

1. Offer valid only for bookings of a stand-alone hotel stay of at least three (3) nights made between May 19, 2008 and July 6, 2008, with stays completed by September 1, 2008. A "booking" is a stay of consecutive nights in one room at the same property, booked at the same time on the same credit card. Package bookings are not eligible. 2. You must book and prepay on or through the Contact Center at 1-800-246-8357. Offer is not valid for bookings made on any non-U.S. domain, including, but not limited, to or . 3. Offer only applicable for those properties covered by the Price Match Guarantee located at Bookings at the following brand is not eligible: Marriott. 4. $50 gas card will be mailed to the billing address used for the booking within 30 days of your completed stay. 5. $50 gas card will be mailed to US and Canadian addresses only. 6. Limit: one (1) gas card per booking. 7. Not valid with any other coupon offer. 8. Not redeemable for cash. 9. Offer good while supplies last. 10. Offer may be revoked without notice at any time. Void where prohibited.
As you probably guessed, we still have NOT received our gas card despite at least 3 phone calls and 3 emails to customer care. Every time I communicate with them, they assure me that my gas card is being expedited. I'm very frustrated.

However, I also believe Romans 8:28 - "In ALL things God works for the good of those who love Him, who have been called according to His purpose." I pray that whatever He is trying to teach me through this situation, I will learn. Patience and longsuffering, perhaps?

So, I'm interested, what would you do?
Picture from


robyn said...

I would keep calling, for maybe a week. But also, keep in mind the fine print that says "Offer may be revoked at any time without notice". That's really absurd fine print, but they probably put it there to cover themselves in case of situations like yours. I'm sorry about this frustration!


Jenny M said...

Thanks for the advice Robin. I did call last night after I posted and I was told it was mailed on August 14th??? Geez...where was it mailed from, India or something?? I guess I'll call back in a few days if I don't hear anything. Yeah, that fine print is ridiculous!